Help Center FAQs
How will I know my order was placed?
You’ll receive an order confirmation email from panera@kennagroup.com as soon as your order goes through.
Don’t see it? Be sure to check your spam or junk folder.
Still can’t find it? Email us at panera@kennagroup.com with your name and the date your order was placed, and we're happy to help.
Can I cancel or make changes to my order after I've placed it?
Since orders begin processing immediately after checkout, we are unable to change or cancel your order after it is placed.
This includes changing the delivery option, shipping address, items in the order, or payment method.
Please confirm your information is correct before placing your order.
What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, and Discover, Apple Pay, and Google Pay.
Other forms of payment (such as PayPal, Venmo, Zelle, Cash App, and Crypto) or pay plan platforms (Klarna, Afterpay, and Affirm) are not available at this time.
Can I pay with my Panera Bread gift card?
No, currently you cannot use Panera Bread gift cards or eGifts as a payment method on the Panera Shop.
We currently accept Visa, Mastercard, American Express, and Discover, Apple Pay, and Google Pay.
My order arrived with missing or incorrect items
We're sorry to hear that there was an issue with your order, and we'd love to make it right. Please email us at panera@kennagroup.com with your order number and which items were affected, so that our support team can assist you further.
An item in my order arrived damaged
We're sorry to hear that one of your items arrived in poor condition, as we make every effort to have every order packed securely and with care.
If order damage has occurred, please email support at panera@kennagroup.com, including a photo of the damaged item in question. We'll work to make it right!
Can I send my order as a gift?
Yes! You can send any Panera Shop order as a gift. Be sure to use the intended recipient's information as the Delivery Address during checkout.
What happens if an item is out of stock?
Due to limited availability of these exclusive Panera Shop products, once an item is sold out it will be unavailable for purchase and will not be restocked.
Any out of stock items will be noted on the product page and unable to be added to your cart.
Will my Panera Shop purchase earn me points in the MyPanera® Program?
No, your Panera Shop purchase will not earn you points for the MyPanera Program.
MyPanera members earn points with purchases of food or beverages at participating US Panera cafes. You get 10 points for every $1 you spend. Excludes taxes, fees, tips, catering orders, orders placed on third-party sites, purchases of gift cards, purchases of Panera at Home grocery products, Panera Shop purchases, and Sip Club subscription fees.
When will my order ship?
Most in-stock items are processed and shipped within 1–2 business days, and should arrive within 2-5 business days of leaving our warehouse.
If your order contains a pre-order item, please note the ETA listed on the product page at the time of your purchase.
All items in your order may wait to be shipped together, until the pre-order item(s) are available.
Once shipped, you'll receive a separate shipping confirmation email with your tracking information. Please allow up to 24 hours for tracking updates to start posting with FedEx®.
How do I get free shipping on my order?
We offer free shipping (FedEx® Ground) for orders over $50.
Please note that the minimum purchase amount of $50 is based on the order subtotal, after any discounts have been applied to your order. Any charges related to shipping, handling, taxes, or fees will not be counted toward the minimum purchase requirement
Where does Panera Shop ship to?
We currently ship across the United States, excluding Alaska & Hawaii.
Please make sure to place your order with a physical (non PO box) shipping address at checkout, as our shipping carrier cannot service PO boxes.
We are unable to ship to US territories or international APO/FPO addresses. We apologize for any inconvenience, and hope to expand our shipping options in the future.
How long will it take to receive my order?
We are pleased to offer the following shipping speeds:
- FedEx® Ground: 2-5 business days
Shipping costs will vary depending on destination, and will be calculated at checkout.
Do you ship internationally?
Not yet. We currently ship to addresses within the United States only. We’re always exploring ways to expand and will keep you posted.
Can you ship to PO boxes?
No. Our carrier, FedEx®, does not currently offer PO box deliveries. This is something we hope to enable on the Panera Shop in the future. We apologize for any inconvenience.
How do I track my order?
Once your order ships, you’ll get a tracking number by email. Please allow 24 hours after your order has shipped for updates to start posting with the carrier.
My package shows as delivered, but I didn’t receive it. What should I do?
If your order is marked as delivered but you haven’t received it, please first check with neighbors or your building’s mailroom. If it’s still missing after 24 hours, contact FedEx for delivery details, then email us at panera@kennagroup.com with your order number for further assistance and tracking details.
Can I change my shipping address after ordering?
Since orders begin processing immediately after checkout, we are unable to change or cancel your order after it is placed. This includes changing the delivery option, shipping address, items in the order, or payment method.
Please confirm your information is correct before placing your order.
What is your Return Policy?
We offer free returns on eligible items within 15 days of your order being delivered. We do not offer exchanges at this time.
Any returned items must be sent back to us in unworn, unwashed, and undamaged condition, with all tags attached.
Items marked as Final Sale are not eligible for return or refund.
Panera Shop is not responsible for lost returns, including but not limited to, any returns sent back to our warehouse without prior authorization. All approved returns must be sent back to our warehouse with the provided return label, or with other trackable shipping.
How do I start a Return?
To start a return, please email support at panera@kennagroup.com with your order number and your reason for return.
Once your request has been reviewed and approved, you will receive a separate email notification, along with a prepaid return label for you to send back to us.
Please note that return requests for any Final Sale items will be denied.
Panera Shop is not responsible for lost returns, including but not limited to, any returns sent back to our warehouse without prior authorization. All approved returns must be sent back to our warehouse with the provided return label, or with other trackable shipping.
When will I receive my refund?
Any refunds or due to you will be issued upon receipt and review of the returned product(s). Please allow up to 5-7 business days after its arrival back to us for your return to be reviewed and processed.
Once your return has been processed, you will be refunded in full for the cost of the item(s) returned, back to your original form of payment. Your bank or card issuer may take additional time to post the funds.
If you received any promotional or other discount when you paid, your refund will only reflect the amount paid for the item(s) returned. Any shipping fees paid on the original order will not be included in your refund.
What if I want to exchange an item?
We are unable to offer exchanges at this time, only refunds. You are welcome to place a new order for your desired item at any time, or after your return & refund have been processed.
How do I contact Customer Support for the Panera Shop?
You can reach our Customer Support Team for Panera Shop by emailing panera@kennagroup.com. We are here to help you with any and all inquiries regarding Panera Shop orders or products sold on shop.panerabread.com.
For all other Panera Bread inquiries or assistance needed unrelated to Panera Shop, please contact Panera Bread Customer Service team via The Panera Bread website.