We want you to be confident in your Panera Shop purchases. The following Return Policy applies to all merchandise purchased at shop.panerabread.com.
Return Window
We offer free returns on eligible items within 15 days of your delivery date.
We do not offer exchanges at this time.
Items marked Final Sale or special collaboration items are not eligible for return.
Return Eligibility
We offer free returns on eligible items within 15 days of your order being delivered. We do not offer exchanges at this time.
Any returned items must be sent back to us in the following conditions:
- Apparel & Accessories: Must be in unworn, unwashed, and undamaged condition, with all tags attached.
- Drinkware: Items must be unused, unopened, and in original packaging.
- Bundled Items: Any Set, Collection or purchase of multiple items bought together at a bundled price must be returned in full to be eligible for refund.
Panera Shop is not responsible for lost returns, including but not limited to, any returns sent back to our warehouse without prior authorization. All approved returns must be sent back to our warehouse with the provided return label, or with other trackable shipping.
Refunds
Refunds are issued to your original method of payment.
Returned shipping is free when using the prepaid return label provided by Panera Shop.
How to Start a Return
To start a return, please email support at panera@kennagroup.com with your order number and your reason for return.
You will get an email confirmation that your request has been received, and is being reviewed by our team. Once approved, you will receive a separate email notification, along with a prepaid return label for you to send back to us.
Any refunds due to you will be issued upon receipt and review of the returned product(s). Please allow up to 5-7 business days after its arrival back to us for your return to be reviewed and processed.
Once your return has been processed, you will be refunded in full for the cost of the item(s) returned, back to your original form of payment. If you received any promotional or other discount when you paid, your refund will only reflect the amount paid for the item(s) returned. Any shipping fees paid on the original order will not be included in your refund.
Panera Shop is not responsible for lost returns, including but not limited to any returns sent back to our warehouse without prior authorization. All approved returns must be sent back to our warehouse with the provided return label, or with other trackable shipping.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact panera@kennagroup.com within 7 days of delivery. We will assist you with a replacement when available or issue a refund.
Additional Notes:
- We do not allow combined returns across multiple orders; each order must be returned separately.
- Return labels cannot be provided for APO/FPO/DPO addresses at this time.